Service Delivery

Upon successful subscription and payment, fulfillment of services under the Virtual CXO program will begin within 24 hours. This includes:

Immediate access to the Elite360 software platform

Onboarding communications via email

Setup of a private Slack channel for client collaboration

Dedicated technical support access through Slack

Monthly marketing and operations consultation sessions

Quarterly business audits provided in Loom format or via live consultation

Asynchronous messaging support with Ben Sturtevant, available Monday through Friday, 9:00 AM to 5:00 PM PST

If you do not receive onboarding instructions within 24 hours of purchase, please contact us at [email protected].

Refund Policy

All payments for the Virtual CXO service are non-refundable. This includes but is not limited to:

Subscription fees for the current or past billing periodsPartial use of servicesMissed consultations or failure to engage with the service

Due to the nature of the service, which includes time-based consulting, digital product access, and software usage, we do not offer refunds under any circumstances. If you are uncertain about whether this service is right for you, we encourage you to book a discovery call prior to subscribing.

Cancellation Policy

You may cancel your subscription to the Virtual CXO service at any time. Cancellation requests may be submitted via:

Email: [email protected]

Slack messaging

Upon cancellation:

Your access to consulting services, audits, messaging support, and technical support will end at the conclusion of your current billing cycle.Your subscription will automatically transition to our Elite360 Software-Only Plan at a rate of $97/month, which provides continued access to the software platform but no consulting or support.

To avoid being charged for the upcoming month, please submit your cancellation request at least thirty (30) business days prior to your next billing date.

If you have any questions about these policies, please reach out to our team at [email protected]